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Privacy Policy
FGNZ HOMELOANS LIMITED PRIVACY POLICY
Commitment to Privacy and Responsible Use of Information
At FGNZ Homeloans Limited (FGNZ Homeloans)*, we understand
your concerns about privacy and security of your personal information.
We are committed to protecting all personal information about you
that we hold. FGNZ Homeloans complies with the Privacy Act 1993 in relation
to your personal information. This privacy policy describes how we
manage your personal information and safeguard your privacy.
Information Collected
* The kinds of personal information we collect and hold will generally
depend upon the type of products and services you request from us,
and may include:
* information you give us when you request a product or service from
us, such as your name, address, contact details, sex, occupation and
age;
* financial information about you, such as your financial position
(eg assets and liabilities, income, mortgage);
* information obtained from credit reporting agencies such as credit
checks, but only if you have authorised us to carry out those checks;
* communications between us and your adviser(s) (eg accountant, solicitor);
* information provided to us by distributors of our products;
* if you have or had a product with us, transactional information about
the use of that product.
Use of Our Web Site
We will collect some information from you when you use our website:
www.fgnzhomeloans.co.nz. Most of this information will not be personal information
because it will not reveal your identity. The only personal information
which we collect about you when you use the website is what you tell
us about yourself. For example, by completing an online form such as
an enquiry and/or feedback form or asking for a disclosure document
for one of our products or by sending us an email. We will record your
email address if you send us an email.
When you visit the website, our server places small pieces of data
known as "cookies" on your hard drive. Cookies are pieces
of information that are transferred to your computer when you visit
a website for record-keeping purposes. Most Web browsers are set to
accept cookies. However, if you do not wish to receive any cookies
you may set your Web browser to refuse cookies. We use cookies to provide
us with aggregate (anonymous) information on how people use our website
and to help us to know what our customers find interesting and useful
in our website. We do not link this information back to other information
that you have provided to us.
How We Disclose Your Personal Information
Any personal information that we collect about you will be used by
us:
* to assess your applications for products or services that we
or our distributors may provide to you;
* to provide or continue to provide products or services to you;
* for administrative purposes, such as billing and processing of your
account;
* facilitating the conduct of business relationships with you (if any);
* to provide you with details of the latest offers or specials provided
by our distributors;
* in the event of a credit default by you, to obtain from or report
your credit information to a credit reporting agency; and
* to investigate and resolve complaints concerning the provision of
services by us or others associated with us.We may also disclose information
about you to prospective purchaser's of FGNZ or related businesses.
Who We May Disclose Your Personal Information to
The purposes for which we use your personal information (as mentioned
above) may involve us engaging or providing some or all of your personal
information to:
* third party service providers who provide services (eg mailing,
information technology and administration services) to FGNZ Homeloans and their
related companies;
* distributors of our products or services, which includes our accredited
introducers;
* credit reporting agencies; and
* companies related to FGNZ Homeloans
Your Access to Your Personal Information
In most cases, you can gain access to personal information that we
hold about you. We will handle requests for access to your personal
information in accordance with the Privacy Act 1993.
Changes to Our Privacy Policy
From time to time our privacy statement may change. We may notify you
about changes to our privacy statement by posting an updated version
on our website: www.fgnzhomeloans.co.nz.
Contacting Us
If you would like more information about how we manage your personal
information or you have any questions, or wish to complain about
a breach of your privacy, please contact us using the details below.
Postal Address:
The Operations Manager
FGNZ Homeloans Limited
Level 8, Affco House
12-26 Swanson Street
AUCKLAND CITY 1010
Telephone:
(09) 309 1167
Email Address: mortgages@fgnzhomeloans.co.nz
* FGNZ Homeloans Limited includes the following
entities:
The Financial Group of New Zealand Limited
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